In This Section
- Campus mailbox assignments
- Shipping mail and packages to campus
- What types of items are accepted
- Addressing mail/packages
- Receiving mail/packages
- Students who live off-campus
Campus Mailbox Assignments
All residential students are automatically assigned a campus mailbox — no action needed! If you live off-campus and would like to receive mail on campus, you’ll need to opt in and request a mailbox.
Finding Your Mailbox Number
Students may obtain their mailbox number by logging in to their Self-Service account
- Choose the Personal Information tab
- Select "View Addresses and Telephone Numbers"
Shipping Mail and Packages to Campus
Students living in residence halls can receive mail/packages at the University Post Office and packages at the West Service Desk.
The University Post Office receives packages that meet the following criteria:
- All packages shipped through the United States Postal Service (USPS), including Express and Priority mail
- UPS packages shipped using UPS INNOVATION, and regular UPS if addressed to an App State box number.
- All packages shipped using FedEx
- All packages shipped using DHL
The West Service Desk (part of University Housing) receives packages that meet the following criteria:
- All packages shipped via UPS (if addressed to service desk address), except those shipped using UPS INNOVATION
- All packages shipped using FedEx except those shipped using GROUND SMART POST SERVICE
- All packages shipped using DHL
| Carrier / Method | University Post Office | West Service Desk |
|---|---|---|
| USPS (all services) | ✔️ Accepted | ❌ Not accepted |
| UPS – Regular | ✔️ Accepted only if addressed to an App State box number | ✔️ Accepted if addressed to the service desk |
| UPS – UPS Innovations | ✔️ Accepted | ❌ Not accepted |
| FedEx – Ground SmartPost | ✔️ Accepted | ❌ Not accepted |
| FedEx – All other services | ✔️ Accepted | ✔️ Accepted |
| DHL | ✔️Accepted | ✔️ Accepted |
Students who live off-campus can opt in to receive mail at the University Post Office.
What Types of Items are Accepted?
The Post Office accepts packages year-round, except on state holidays.
The University Post Office Accepts:
- Mail deliveries
- Packages
- Medicine
- Perishable items
- Refrigerated items
The University Post Does Not Accept:
- Grocery deliveries
- Food deliveries from Grubhub, Uber Eats, etc.
Review University Housing’s Service Desks webpage for details about what’s accepted at the West Service Desk.
Addressing Mail/Packages
Address all mail with the student's full name. Provide a full return address so the mail/package can be returned if undeliverable and where permitted by the carrier.
Address Format for Senders that Allow a PO Box
Student's Full Name
Campus PO Box #
614 Howard Street
Boone, NC 28608
Note: Ship all refrigerated items, excluding medicine, using the above address format. Medicine may be shipped using either address format.
Address Format for Senders that Require a Physical Mailing Address
East Campus
Student's Full Name
Student’s ASU Box Number (eg, “ASU Box 00000”)
614 Howard St.
Boone, NC 28608
OR
West Service Desk
Student’s Full Name
Student’s @appstate.edu email address
c/o: West Service Desk
228 Stadium Drive
Boone, NC 28608
Review University Housing’s Service Desks webpage for more information about the residence halls served by the West Service Desk.
Receiving Mail/Packages
Students must pick up all mail/packages shipped to campus. The University Post Office and the Service Desks cannot deliver to residence halls.
Email Notification
- When the Post Office receives mail or a package addressed to you, the Post Office will send you an email notification.
- This email will include:
- The pickup location for your mail/package — one of six locker banks or the customer service window.
- A PIN that you will use to retrieve your items.
- The date by which you should collect your mail/package— two days from delivery.
- Additional mail/packages received during the two-day pickup period will be added to your pickup location as space allows. No additional email notifications will be sent.
- If the Post Office has to assign an additional pickup location, you will receive a new email notice.
Retrieving Mail From a Locker Bank
- Use the PIN at the appropriate locker bank kiosk to retrieve your items.
- For a contactless option, you can download the TZ Package Lockers App in the Apple App Store or Google Play Store. To link your account, open the app and scan the QR code below. Then follow the directions in the email you receive to confirm your connection.
- Locker banks are located in the Post Office lobby — open Monday through Friday, from 7 a.m. to 11 p.m., and available on weekends by entering through the Health Services entrance with your AppCard.
- Mail/packages not picked up by the collection date will be moved to the Post Office customer service window and held for two weeks, and you will be notified via email.
Large and Refrigerated/Perishable Packages
- Large packages — larger than 16” x 17” x 21” — and refrigerated/perishable packages can be retrieved at the Post Office customer service window.
- The window is open Monday through Friday, from 9 a.m. to 4 p.m.
Unclaimed Packages
- Packages not claimed within two weeks will be returned to sender.
- Refrigerated/perishable items will be stored for two weeks before being returned to sender or disposed of.
Students Who Live Off-Campus
Students who live off-campus and wish to receive mail at the University Post Office must opt in via Self-Service to receive a box number. The cost for this service is $41 per semester.
- After logging in to Self-Service, select the Student tab and then Additional Systems and Resources.
- On the Additional Systems and Resources section, click ASU Post Office Box Opt I.n
- On the Opt In screen, check the box to request a box assignment and acknowledge the $41 fee per semester.
Students must opt in each semester that they would like a box number.