University Post Office

The University Post Office is a unit of financial management within the Office of Business Affairs at Appalachian State University. The mission of the University Post Office is to provide the best possible service in the sending, receiving and delivery of mail to the campus community via the United States Postal Service and intercampus system.

News and Updates

August 26, 2020:

Check out this story about our Post Office employees going above and beyond for our students:

April 1, 2020:

Mail Forwarding: To maintain the continuity of our students receiving their mail, the Post Office will begin forwarding all mail and packages to the permanent home address (the PS address as shown in Banner) for students currently receiving mail at their ASU mailbox. Mail forwarding will start on April 3, 2020.

This process will include mail/packages already here and any that arrives in the future until August 1, 2020, at which time we will cease forwarding and begin placing mail in mailboxes for students to have when school starts in the fall. 

Students who have already requested forwarding: If a student mailbox holder has already provided us with a forwarding address then that information will not change. 

On-campus Students: If you are still residing on campus, you will still be able pick up your mail at the Post Office and you will not need to contact us. If you moved off campus after April 1, 2020, you will need to contact us to start forwarding your mail as it will not be done automatically.

Mail forwarding setup will take several days to complete and the mail will take several days to be delivered to the new address. We ask that you do not call to ask if you have mail for forwarding as we will not be able to handle inquiries of over 5,000 students assigned a mailbox.  

It is recommended that students contact any correspondents and change their address with them directly.

March 31, 2020: 

Passport services through the Appalachian State University Post Office have been suspended until further notice.

March 30, 2020:

The following changes are being implemented by the University Post Office to continue serving the community to the best of our ability.

Campus Mail Delivery: Beginning Monday, March 30, 2020 the Appalachian State University Post Office will deliver and pick up mail to campus addresses one time daily in the mornings. Deliveries will begin an hour later than usual - now starting at 10:00 a.m. All departments should expect delivery about an hour later than their usual delivery time. 

If a department has outgoing mail that they need sent that day and it is after our mail delivery/pickup has occurred, someone from the department may drop it off at Post Office by 3:00 pm and we will process it. We will need the department's fund number to charge postage.

Mail Hold: If a department has already contacted us about holding mail here at the Post Office for pickup then that process will continue as usual.

Coordination: Please have one person in each department be responsible for contacting us if there are questions or concerns about mail delivery/pickup process so they can disseminate the information to others in the department.

This change in mail services will continue until normal service can resume and at such time the campus will be notified.

March 18, 2020:

Regarding UPS/Fed Ex Deliveries - If you need to change a delivery location, please email and he will respond with your options. 

March 15, 2020:

The University Post Office will extend the time period we hold mail and packages beyond our usual timeframe of two weeks before returning unclaimed packages. We will store these items until students are able to have time to claim them. If there is a package at the University Post Office that a student must have before returning to school please email and include your University PO Box number and a forwarding address and we will forward the item. Please use this option only if it is absolutely necessary so we can be responsive to those who need it most. We strongly encourage students to avoid having mail and packages shipped to their university post office addresses if they are not on campus to claim your items.

In order to comply with recent changes in United States Postal Regulations, all packages being sent via media and/or book rate mail must be presented unsealed to a window clerk for inspection.


The University Post Office is located in the Miles Annas Student Services Building.

Operational Hours and Phone Numbers

  • Main Window (postage sales and package pickup) 9:00 a.m. to 4:00 p.m., Monday - Friday, (828) 262-6263
  • Customer Service (mail forwarding, combinations, box problems) 9:45 a.m. to 11:45 a.m., and 2:00 p.m. to 4:00 p.m., Monday - Friday, (828) 262-6263
  • Office (lost mail, general information) 8:00 a.m. to 4:00 p.m., Monday - Friday, (828) 262-2246
  • Student PO Boxes - Students are able to check their boxes daily between 7:00 a.m. and 6:00 p.m.
  • Outgoing Mail Pick-up - daily at 3:30 p.m.
  • Mail delivered to student boxes - Monday through Friday
  • Mail processing and delivery - daily by 12:00 noon (depending upon conditions and volume)
  • Passport Services 9:00 a.m. to 2:00 p.m., Monday - Friday.

Drop Box for Fed Ex

A drop box for Fed Ex envelopes and small packages is located in the main entrance to the post office.

Students - Need Your Mail Forwarded?

You'll need to drop by the post office in Miles Annas to fill out a "Forwarding Address Form" before you leave. Otherwise we won't know where to send your mail.

What if I don't fill out a "Forwarding Address Form"?
Two weeks after receipt any unclaimed packages will be returned to sender unless a forwarding has been requested. Letter type mail will be returned to sender as unclaimed after approximately 30 days. If you are expecting mail at your university address but are not going to be here to receive it we strongly encourage you to leave us a forwarding address.

Sounds Good. Where are the forms?
Forwarding address forms are available at the Appalachian Post Office from the window clerks and in the lobby.

Returning and off-campus students: Getting mail

I’m a returning student and I’ll be living on campus- where’s my mail this year?
You’ll have the same mailbox as last year. The Post Office is still located in the Miles Annas Student Services building behind the Student Union.

I’m living off campus this year – can I have an on-campus mail box?
Sure! It costs $41.00 per semester. You must “Opt-In” before July 31 if you want to keep the same box number as last year.

How do I “Opt-In” for an on-campus mail box?

  • Log into Appalnet
  • Go to Addresses and Phone Numbers
  • Opt-In for a mailbox

**Note “opting in” expires each semester

I don’t want a campus mailbox.
No problem.  If you live off campus, don’t do a thing and your campus mailbox will be reassigned to someone else.

What if I don’t have a campus box and I still get mail?
Plan ahead!  If you don’t want to miss any important mail, fill out a “forwarding address” form at the Post Office in Miles Annas Student Services.

New students:  Getting mail

This information is for new Appalachian students who will be living on campus.

What’s my campus mailing address?
It’s being assigned.  Stay tuned for an email after August 5th

What if I forget my mailing address or mailbox combination?
You can always find it by logging into your Appalnet account and looking under “Personal Information” / addresses and phone numbers

Where is the Post Office?
Bottom floor of Miles Annas Student Service Building - 614 Howard Street (Behind the Student Union). There’s also a health clinic and counseling and wellness center in the building.  Good to know.

Will you check my mailbox to see if I have mail?

How will I know if I have packages or mail?
If you get a package that won't fit in your box, you'll receive an email from the Post Office.  Otherwise, come by and check your box for letters, magazines, newspapers and small items. 

Welcome to App State!  
If you miss the email with your post office box number and lock combination, remember, you can always find that info by logging into Appalnet.